Learn how AWS continues to innovate by leveraging process automation, AI, ML, and IoT to build additional functionality to help your business.
“When you have a period of discontinuity like a pandemic, companies take a step back and they rethink what they’re doing,” said incoming AWS CEO Andy Jassy at the AWS re:Invent 2020 in December 2020.
Amazon Web Services (AWS) continues to innovate and reinvent itself by leveraging process automation, AI, ML, and IoT to build additional functionality. Here are just a few of the ways that businesses are using AWS robotic process automation for better data analysis and business insights.
- Amazon Connect Services
AI can transcribe a phone call in real time and perform sentiment analysis, then describe mitigation steps or automatically escalate calls.
- Amazon ComprehendUsing Natural Language Processing (NLP) and machine learning, Amazon Comprehend finds relationships in text. Its data sentiment analysis tool analyzes text for sentiment, language, syntax, and key phrases.
- Amazon Outposts Edge
Amazon Outposts is shifting workloads to the edge with an on-premises box. Amazon Outposts architecture extends the AWS infrastructure, services, APIs, and tools to virtually any data center, colocation space, or on-premises facility for a consistent hybrid experience.
- AWS CloudFormation Modules
With AWS CloudFormation, you can define your infrastructure and apps using modules. These modules are reusable building blocks that encapsulate resources and configurations that can be applied across an organization. Many of the modules are being built and available through the open-source developer community.
- AWS Lambda
AWS Lambda allows organizations to run code without provisioning or managing servers. You can run code on nearly any type of backend service or application without administration. You upload the code and AWS takes care of everything else to run (and scale) your code with high availability. Only pay for computer time. When the code isn’t running, there’s no charge.
- AWS Batch
AWS Batch allows fully managed batch processing at any scale. You can easily run hundreds of thousands of batch computing jobs simultaneously. AWS process automation dynamically provisions the resources needed based on volume and requirements of the batch jobs without human intervention.
- AWS Elastic Load Balancing
AWS Elastic Load Balancing automatically distributes incoming traffic across multiple Amazon instances. This improves your fault tolerance in applications and automatically reroutes traffic to healthy instances while restoring unhealthy instances. You can balance loads across single or multiple availability zones to improve app performance.
- Amazon IoT Events
As a fully managed service, Amazon IoT Events can connect a nearly unlimited number of Internet of Things (IoT) devices. AWS process automation can detect and respond to sensor and app events in real time. It avoids having to build expensive custom apps to trigger additional events.
These are just a sampling of the ways businesses can automate using AWS to improve efficiency and productivity.
If we’ve learned anything during the COVID-19 pandemic, it’s that we have to be agile in our approach. Who would have imagined the need to increase employees working remotely by 44% during 2020? It took an innovative approach to leverage cloud-based technology to make it happen.
“It is the cultural mindset,” Jassy said. “The shift of being in the digital world where you have to iterate every single day to survive.”
Create the Optimal Cloud Environment for Your Business
Designing a cloud environment to fit your data needs takes focus and attention to detail. At Laminar, we do the heavy lifting so you can concentrate on taking your business to the next level. We create the environment for your IT infrastructure to excel with advancing technology to fuel your business growth.
Contact Laminar today to get a quote or learn more about AWS process automation.
Harness The Untapped Power of Cloud Analytics
Business analytics tools, built into most cloud services, offer cloud business intelligence via real-time analytics dashboards once you learn how to use them.
Everyone understands the saying “knowledge is power.” But not everyone understands that the cloud technology they use to run their everyday operations comes with business analytics tools and real-time analytics dashboards embedded in it—they need to know where to look.
In many organizations, the cloud analytics functions in their CRM simply sit there unused. That’s the digital equivalent of leaving money on the table. When companies work with an experienced digital partner who understands how to configure dashboards and interpret what the data is revealing in real time, it gives that company a profound advantage over their competition.
You can start to access real business intelligence by employing these three simple methods:
Configure Your Dashboards to Get Exactly What You Need
Decide what data is most important to your business and then monitor it continuously.
Make sure that your dashboards are providing relevant data in a simple format that everyone can access and understand. At the same time, you should minimize the data that’s meaningless to your business so that it doesn’t become a distraction and lead you in the wrong direction. Setting up clear and simple dashboards is the first step to cloud business intelligence.
Iterate Often in Order to Find the Best Solutions
Don’t just observe your data. Adjust according to what it’s telling you. And if it doesn’t work, then change it.
The beauty of analytics is that you can keep making adjustments in order to get better and better results. Suppose you’re analyzing a marketing campaign. Perhaps the data reveals that you’re performing best on the east coast, and it identifies which are your least successful keywords.
For your next campaign, replace the underperforming keywords and allocate some budget into targeting the east coast. Launch the campaign and watch the analytics to see the results. Over time, your performance should get increasingly better.
Monitor Performance for a Clearer Understanding of Your Staff
The people who work for you are your most valuable assets.
Your analytics can help you understand who is performing best and who is struggling. That’s one more use of analytics that is too often overlooked. Configure your dashboards to optimize for human resources and to better understand your clients’ needs. For example, you could learn insights such as:
- What time of the day you get the most queries
- Where and when you make the most sales
- When your website traffic is highest
- Who in your call center is most efficient at dealing with customers
It’s up to you to know what data is most important to help you grow and to optimize your dashboards to reveal that data.
Analytics Are Simple, Affordable, and Valuable
The smart use of analytics is a simple and affordable way to boost productivity, and it requires minimal disruptions to the way your organization operates. Plus, there’s a very good chance that you are already paying for the analytics that are embedded in the cloud services you’re using. Take the first step in digital empowerment by committing to data-driven decision-making as an integral part of your team’s process.
Laminar understands what smart analytics can do for your business, and we’re obsessed with helping you extract real value from your everyday cloud products and services. Working together, we know we can help you take your operations to the next level in an affordable, sustainable, and profitable manner.